需要做什么交通伤害,年代hort shipment or wrong supply of ordered instruments?

你已经投入了很多时间和金钱procurement of sophisticated instrumentsand a lot of planning has gone into安装现场的准备. In the first place it was a herculean task to seek your management’s approval and to select the right vendor for release of purchase order. Everything seemed to be fine and proceeding with clockwork precision till the time of receipt of consignment.

The consignment reaches you after clearance from customs authorities and the representative has sent the engineer for inspection and installation of consignment. At this stage like a bolt from the blue you discover that

• Consignment has suffered damage during shipment and transportation to your site
• Mismatch between ordered items and those received
• 短发货

So when faced with such predicament what are you supposed to do. Let us consider each of the eventualities one by one

寄售损坏

In the first place you should always place your order on CIP basis (Cost Insurance Paid) which means that your consignment is under insurance cover from factory to your premises. It is important to open the boxes in presence of the representative engineer who will certify the extent and nature of damage. Arrange inspection by the local representative of the insurance company who in turn will assess the damage and provide the required documents for lodging your insurance claim. In case of total loss the insurance agent will advise re- shipment and in case of partial damage the insurance agent will facilitate lodging your damage claim.

Mismatch with Ordered Items

Some accessories or spare supplies might not match with the ordered items. In such case the representative engineer will make out his report and arrange for earliest replacement with correct items. In case the process is going to consume time the representative could be requested to arrange for required supplies from company’s stock or against loan from some other local user

Short Shipment

This is a situation where replacement procedure is similar to wrong shipments and the same process is to be followed for lodging your claims.

迅速的替代耗材或设备取决于您对供应商和他的代表处享有的关系。他们在这种情况下延伸的合并损害控制能力合作将加速更换，他的组织能力将确保最低限制您的仪器的安装和调试延迟。总是记得要承认这种支持，因为它会进一步加强你的关系。

请在这种情况下分享您的经验并提供您的意见。